How quickly do you respond to calls in Saint Charles?+
Emergency calls jump the queue — we aim to have someone stabilizing an active leak in Saint Charles the same day. Non-emergency estimate requests are typically scheduled within a day or two.
Do you provide free, upfront pricing before starting work?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
Is Big Toms Roofing a licensed roofing contractor?+
We hold an active IL contractor license and full insurance coverage, and we'll provide proof of both on request — most Saint Charles customers ask, and we expect that.
What emergency roofing services are available in Saint Charles?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Can you help with my storm damage insurance claim?+
We regularly coordinate directly with insurance adjusters across Saint Charles, IL and provide the photo documentation and scope reports they need to process claims efficiently.
How many days will a reroof take at my Saint Charles home?+
Most residential replacements in Saint Charles take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What brands do you work with?+
Our Saint Charles crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems — we'll help you choose based on budget, home style, and how long you plan to stay in the house.
Do you offer a warranty on your roofing work?+
Every Gutter Installation job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Can you inspect my roof before I buy or sell a home in Saint Charles?+
We do these regularly for Saint Charles homebuyers, sellers, and their realtors. You'll get a documented report covering material condition, flashing, ventilation, and estimated remaining lifespan.
What's your full service area in Saint Charles, IL?+
Beyond Saint Charles, our crews regularly service the surrounding Saint Charles, IL area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
